Fair Business Council Better Business Bureau
September 27, 2000
Mr. David VanEpps
BRICKWOOD HOMES
21 Crossbow Drive
Penfield, NY 14526
Dear Mr. VanEpps:
Congratulations!
The FBC/Better Business Bureau is proud to confirm BRICKWOOD HOMES as a 2000 Customer Service Honor Roll business in Greater Rochester.
Your company will be formally honered on Thursday, October 26, 2000 at the Riverside Convention Center during the Customer Service Honor Roll Recognition Dinner Tribute. This event is presented in association with FBC/BBB member: Frontier Telephone of Rochester, A Global Crossing Company.
You've demonstrated that you value your customers. You've also used approaches to get customer feedback to enhance your company's ability to provide quality service and/or products. Through your work, it is clear that your company understands that "Customer Service is the 21st Century Advantage."
Please join us for this special occasion which will honor your company and 98 others who are all excellent examples of businesses that place high value on customer service.
Again, we extend our special CONGRATULATIONS to you and your employees!
Sincerely,
Steven Abramson
Wyoma Best
Vice-Chairman, Upstate BBB
Rochester Branch Manger
October 23, 2000
Wyoma Best BBB Rochester Branch Manager Dear Ms.Best;
As a major supplier to Brickwood Homes, we would like to commend your selection of Brickwood Homes as recipient of this year's Best Practices Award and your selection of Dave VanEpps for Best Individual Award as superintendent.
Throughout our years as business associates, both Mark and Dave VanEpps have shown to be responsible and trustworthy individuals. These traits are reflected in the many affordable and quality homes they have built for this area's housing market.
Our Congratulations to both Mark and Dave.
Sincerely,
Ron Pulcoino
Vice President
Ridge Lumber Company